Refund Policy

At ParticleCanyonAtlas, we value our customers and strive to provide a delightful dining experience. We understand that sometimes you may need to return your order. Our Refund Policy is designed to facilitate a fair and transparent process for returns and refunds. This policy applies to purchases made through our official website, particlecanyonatlas.sbs.

Cancellation and Refunds for Online Orders

We accept cancellations at no charge if the order has not been dispatched for delivery or prepared for pickup. If your order has already been dispatched or prepared, we may not be able to cancel it. We encourage you to reach us immediately at +44 20 7946 0958 if you need to cancel your order.

Quality Issues

If you are unsatisfied with the quality of your order, please contact us within two hours of receipt. We will ask for details about the issue and may request photographic evidence. If we conclude that the item was not provided as described or was faulty, you may be eligible for a full or partial refund in £. We reserve the right to offer a replacement item in lieu of a refund.

Non-delivery or Incorrect Orders

For non-delivery or if you receive the wrong order, please contact us immediately at +44 20 7946 0958. In such cases, we will offer a full refund or a replacement at no extra charge. We may require proof of mismatch or non-receipt of the delivery.

Refunds Process

All refund requests should be submitted within 24 hours of the order being received. To initiate a refund, please contact us with your order details. Refunds are processed to the original method of payment used for the purchase. Please note that the processing time for refunds can take up to 5-10 business days, depending on your financial institution.

Exclusions

We do not offer refunds for gift cards, promotional items, or for orders that have been confirmed as delivered to the correct address. Additionally, we cannot grant refunds for taste preferences or if the order has been partially consumed.

Contact Information

If you have questions or need assistance with a return, please contact us at +44 20 7946 0958. We are located at WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster and are dedicated to ensuring your satisfaction.

Policy Changes

ParticleCanyonAtlas reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of particlecanyonatlas.sbs following any such changes constitutes your agreement to follow and be bound by the Refund Policy as changed.

Effective Date:

This Refund Policy was last updated on March 1, 2023.